Contact Us

Contact Us
Email: support@earthglint.com
Phone: +8613110569788
Address: Address: Room 2202, Building 5, Weilan Yayuan, No.666 Gongyuan East Road, Handong Subdistrict, Hanjiang District, Putian City, Fujian Province, 351111, China
Support Hours: Monday – Sunday, 9:00 – 23:00 (UTC+8)

We aim to reply to all customer emails within 24 working hours. If you have questions about products, shipping or returns, feel free to send us a message.

# Frequently Asked Questions

Q: Why should I buy bracelets from your store?
A: Our stone bracelets are handcrafted by artisans. Each natural stone carries unique markings, so no two pieces are exactly the same. We carefully select premium natural stones and assemble every bracelet by hand. They are designed for everyday wear and gifting. We provide tracked international shipping and strict quality checks before dispatch.

Q: How long will my order ship?
A: Orders will be shipped within 3–7business days after payment. We do not ship on weekends or public holidays.

Q: How long for delivery?
A: International delivery normally takes 15–30 business days, depending on destination and customs clearance.

Q: Who pays customs tax?
A: Buyers are responsible for any customs duties or import taxes that may apply upon arrival. These fees are not included in product price or shipping cost.

Q: Can I return the bracelet?
A: You may request a return within 30 days after receiving the item. The product must be unused and in original condition. Please read our full Return Policy for complete terms.

Q: Are your bracelets handmade?
A: Yes. Each bracelet is hand-strung. Minor variations in color and bead details are normal and make every piece one-of-a-kind.

Q: Can I wear it daily?
A: Yes. It is lightweight for daily casual wear. Please avoid long-time contact with water, perfume or chemicals to keep it in good condition.

Q: How can I contact you?
A: You can send emails to us if you have any questions. We will reply within 24–48 business hours.

Contact Us
Email: support@earthglint.com
Phone: +8613110569788
Address: Address: Room 2202, Building 5, Weilan Yayuan, No.666 Gongyuan East Road, Handong Subdistrict, Hanjiang District, Putian City, Fujian Province, 351111, China
Support Hours: Monday – Sunday, 9:00 – 23:00 (UTC+8)

We aim to reply to all customer emails within 24 working hours. If you have questions about products, shipping or returns, feel free to send us a message.

# Frequently Asked Questions

Q: Why should I buy bracelets from your store?
A: Our stone bracelets are handcrafted by artisans. Each natural stone carries unique markings, so no two pieces are exactly the same. We carefully select premium natural stones and assemble every bracelet by hand. They are designed for everyday wear and gifting. We provide tracked international shipping and strict quality checks before dispatch.

Q: How long will my order ship?
A: Orders will be shipped within 3–7business days after payment. We do not ship on weekends or public holidays.

Q: How long for delivery?
A: International delivery normally takes 15–30 business days, depending on destination and customs clearance.

Q: Who pays customs tax?
A: Buyers are responsible for any customs duties or import taxes that may apply upon arrival. These fees are not included in product price or shipping cost.

Q: Can I return the bracelet?
A: You may request a return within 30 days after receiving the item. The product must be unused and in original condition. Please read our full Return Policy for complete terms.

Q: Are your bracelets handmade?
A: Yes. Each bracelet is hand-strung. Minor variations in color and bead details are normal and make every piece one-of-a-kind.

Q: Can I wear it daily?
A: Yes. It is lightweight for daily casual wear. Please avoid long-time contact with water, perfume or chemicals to keep it in good condition.

Q: How can I contact you?
A: You can send emails to us if you have any questions. We will reply within 24–48 business hours.