退款政策

Return

Eligibility for returns depends on the items in your order.

If a return is accepted, the returned item must be in the same condition as when received—unwashed or unused, with tags attached, and either in its original packaging or as otherwise specified in the return instructions. If an item has been used, damaged, or excessively handled, we may reduce the refund amount.

Please contact us to inquire about return options and how to initiate a return.

How to Initiate a Return

Whether a return or cancellation request is accepted depends on the terms outlined above and your rights under applicable law.

Please contact us before returning any item.

Unless otherwise stated by us or required by applicable law, shipping costs for returns due to change of mind are at your expense.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, as described in the return terms above, or as indicated at the time of purchase on product listings, websites, or in physical stores.

If you have any questions regarding whether a specific item can be returned, please contact us.

Exchanges

Before returning an item, please contact us to discuss exchange options.

Return & Refund Policy

Thank you for shopping at Earthglint. Please read this return and refund policy carefully before placing your order.

Eligibility for Returns

We accept return requests within 14 calendar days from the date you receive your order. To be eligible for a return:

The item must be unused, unaltered, and in its original condition, with all original packaging.
Natural stone products are handmade; slight variations in color, texture and pattern are normal and not considered defects.
Custom items, clearance items, and sale items are final sale and cannot be returned or refunded.

How to Request a Return

To start a return, please contact us at support@earthglint.com. Please include your order number, photos of the item, and the reason for return in your message. We will send you return instructions once your request is approved. Do not send items back without receiving our return authorization. Unauthorized returns will not be processed.

Return Shipping Cost

Return shipping fees are borne by the buyer, unless the item arrives damaged or we shipped the wrong product. Original shipping charges are non-refundable.

Inspection & Refund

Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to show up in your account, depending on your payment provider.

Damaged or Defective Items

If your item arrives broken or damaged, please contact us within 48 hours of delivery with clear photos of the package and product. We will arrange replacement or refund at our discretion.